Frequently Asked Questions

Frequently Asked Questions

What should I look for in a sunscreen?

It is really important to choose a broad spectrum sunscreen that protects your skin from both UVA & UVB rays. UVA is responsible for skin "aging", and UVB is what generates a "burn" or redness to the skin, both of which can contribute to skin cancers. It is reported that two in three Australians will be diagnosed with some form of skin cancer by the age of 70.

The best sunscreen is the one that you feel good about wearing every day. Choose an SPF 50+ for very high protection if possible, and for sporting and active days, choose a sunscreen with water resistant protection. Otherwise, it really is a matter of personal choice.

Our sunscreens are packed full of nourishing, skin-loving ingredients to keep your skin looking and feeling hydrated, while you focus on the fun stuff!

Do I need to use sunscreen every day?

Applying sunscreen every morning should be an essential part of your daily routine. In fact, anytime the UV rating is above 3 (which in post parts of Australia is is every day of the year), you should be wearing an SPF.

Up to 90% of skin aging and most skin cancers are caused by unprotected sun exposure. The damage is cumulative, and in Australia, can occur in as little as 10 minutes in the sun.

How much sunscreen should I apply?

Typically, you should apply the equivalent of a teaspoon amount of sunscreen to each arm, leg, front of body, back of body and face (which includes neck and ears). In order to receive the full amount of protection listed on the bottle, you will need to apply this amount to each of these areas of the body. This is another reason why SPF 50+ is so important as it offers more insurance for poor applications. 

*Apply sunscreen on all exposed areas and reapply according to product directions. Avoid prolonged exposure.⁠ Sunscreen is only one component of sun protection, it is important to wear protective clothing such as long sleeves, hats and protective eyewear when exposed to the sun.⁠

How often should I reapply sunscreen?

You should reapply sunscreen every 2 hours or more often when swimming, towelling or sweating - as advised by the TGA. It's better to be safe than sorry, so if you feel your skin starting to burn, you might as well lather up!

What does "SPF" mean?

SPF stands for Sun Protection Factor. It refers to how long the sunscreen will protect you before you start to burn (sunburn = sun damage). Because some UV radiation still gets through the sunscreen and into your skin, the SPF number refers to roughly how long it will take for a person's skin to turn red. 

Sunscreen with an SPF of 15 will prevent your skin from getting red for approximately 15 times longer than usual (so if you start to burn in 10 minutes, sunscreen with SPF 15 will prevent burning for about 150 minutes).

A sunscreen with an SPF of 15 protects against about 93% of UVB rays, one with an SPF of 30 protects against 97% of rays and a sunscreen with an SPF 50 blocks 98% of UVB rays, according to the Mayo Clinic. Or, another way of looking at it is:

SPF 15 (93% protection) allows 7 out of 100 photons through

SPF 50 (98% protection) allows 2 out of 100 photons through

So, while it may not seem that you're increasing your level of protection by a significant amount, an SPF 15 will let through three times the amount of photons than an SPF 50.

There is no sunscreen that can block 100% of UV rays, which is why it is important not to spend prolonged periods of time in the sun, even whilst wearing sunscreen.

What are “active" ingredients”?

"Actives" in sunscreens are the chemicals within the ingredients that make it work! In sunscreen, they are there to absorb or filter the ultraviolet light to stop you from burning and protect you from the harmful rays. These include ingredients found in both chemical and mineral sunscreen formulas.

You may notice the ingredients lists on your bottle look rather short. That's because in Australia, only "active" ingredients are required to be printed on the packaging, so as not to distract from the product's primary purpose - sun protection. To view the full ingredients lists of our products, please refer to the product pages on our website.

Where are your products made?

All We Are Feel Good Inc. products are made and manufactured in Australia. Our sunscreens, including the ingredients
in our formulas, are approved by the Australian Therapeutic Goods Administration (TGA). They are responsible for ensuring that therapeutic goods available in Australia are safe to use by the public. The TGA's sunscreen regulations are among the strictest in the world. They are rigorous in seeking to exclude or minimise the use of any ingredients with any scientific evidence for potential adverse effects on humans.

What's the difference between chemical and mineral sunscreens?

We offer both chemical and mineral sunscreens to suit all different preferences and skin types, while still providing effective broad spectrum sun protection. The key difference between the two is the type(s) of UV filters used.

Chemical sunscreens use a variety of different UV filters (all organic), providing more options when choosing a sunscreen. These formulations are often thinner, making them ideal for daily use.

While mineral (physical) sunscreens can feel heavier on the skin and use a more limited range of inorganic filters. They contain fewer active ingredients meaning they can be less likely to cause skin irritation or adverse reactions, making them preferred by those with sensitive skin.

They both work in basically the same way, so simply pick a sunscreen that is broad spectrum SPF 50 or above and is one that you are happy to wear every day, and you're onto a winner!

Whether you're team chemical sunscreen or team physical sunscreen, we have sunscreens that are perfect for every body.

To learn more about the differences, please refer to our blog: Mineral vs. Chemical Sunscreens.

Are your products "reef safe"?

Yes, according to Hawaii Act 104, all We Are Feel Good Inc. sunscreens are considered reef safe as they are free from Oxybenzone and Octinoxate.

All our sunscreens, including the ingredients in our formulas, are approved by the Australian Therapeutic Goods Administration (TGA). They are responsible for overseeing sunscreen products to ensure they meet safety and efficacy standards, including labelling and advertising. However, they do not define or regulate the term “reef safe”, leading to varying interpretations of the claim and what it says about the ingredients in your sunscreen.

As of January 2021, Hawaii implemented Act 104 (Reef Compliancy Act) and became one of the first legislations worldwide to prohibit the sale and distribution of sunscreens containing UV filters Oxybenzone and Octinoxate. Several other regions worldwide have implemented similar legislation, all of which include a ban on Oxybenzone and Octinoxate only. It is noted that further research is required before including additional ingredients under these bans. Whereas we respect the decisions made by these government bodies and have decided against including these ingredients in our formulas, we do not believe the issue is as simple as this.

According to these measures and to those of competing brands, We Are Feel Good Inc. sunscreens are considered “reef safe”. Our Chemical Sunscreen Range formulas are free from Oxybenzone and Octinoxate. Our Mineral Sunscreen Range uses 100% mineral UV filters, including non-nano Zinc Oxide, and is in line with what many environmental organisations declare as ‘reef safe’. In the end, sunscreen’s primary use is to prevent skin cancer. Without it, our skin is exposed to UVA and UVB rays that are known to cause skin cancer and burning. We strongly suggest using sunscreen whenever the UV rating is above 3, and in most parts of Australia, that is all year round.

Are your products water resistant?

Yes, our sunscreens are in line with the Australian and New Zealand Sunscreen Standard (AS/NZS) 2604:2021 for water resistant protection. It’s important to look at the individual water resistant protection claims for each product, as they can vary from 80 minutes to 4 hours. Please ensure you are following all usage instructions recommended by the TGA, despite any length of (water resistant) time claimed.

*Use liberally on dry skin and cover exposed area/s 20 minutes before sun exposure. Reapply every 2 hours or more often when sweating, and after swimming or towelling. For external use only. Keep out of your eyes. Do not use on damaged or diseased skin. If irritation occurs, discontinue use. Avoid prolonged exposure. It is important to wear protective clothing such as long sleeves, hats and protective eyewear when exposed to the sun. Store below 30˚C.

Do you still need to wear sunscreen if you have dark skin?

Although people with darker skin may not burn as easily, your skin can still burn and you are still just as susceptible to developing skin damage and cancers.

I tan really easily so I don’t need SPF 50+ do I?

Wrong! A tan is basically your skin’s response to being injured or damaged from UV light. Your skin produces melanin (the pigment that colours or darkens your skin) when exposed to UV light in an effort to protect itself. Even when you have a tan, the UV light is still penetrating your skin and causing further damage. People with tanned or dark skin are not immune to developing skin cancer.

Does sunscreen stain my clothes?

Sunscreen staining can occur with multiple UV filters when they react with iron in water (particularly, high iron content in your household water) or can be common in chlorinated pools. This is why you may see an orange, rust-coloured stain on your clothes after using some sunscreens. Although this is unlikely, unfortunately we cannot guarantee our sunscreens will not cause staining. 

Sunscreens stains can be tricky to avoid, however we recommend you following these steps should you have a stained garment:

1. Remove as much excess sunscreen from the affected area as you can, then blot it with a dry cloth. 

2. Sprinkle either bi-carb soda or cornflour over the stained area to absorb excess oils and give it about 30 minutes. 

3. Brush off any excess powder and rub it with a strong laundry or dishwashing detergent.

4. Soak your clothing in hot water mixed with detergent for up to 30 minutes, then rinse it with clean hot water once this time has expired.

5. Finally, launder as normal.

Are your products vegan?

Most of our sunscreens contain Beeswax for its water resistant properties, so therefore are not 100% vegan. However, our Good Morning SPF50, Mineral Sunscreen SPF50+ and Mineral Zinc Stick SPF50+ are all vegan.

Our full range of non-SPF products are all vegan. This list includes Coco Milk, Kakadu Plum Body Milk and Wild Rosella Body Milk, Good Night Cleanser, Good Night Skin Restoring Cream, After Sun Cooling Lotion and Pawpaw Nectar.

Are you cruelty-free?

Our sunscreens are proudly
cruelty free, ensuring that no animal testing is involved in the development of
our products.

Are your sunscreens suitable for all skin types?

Our sunscreens are suitable for most skin types. If your skin is on the more sensitive side, we recommend our dermatologically tested, fragrance free sunscreens (Sensitive Sunscreen SPF50+ and Mineral Sunscreen SPF50+), which are suitable for all skin types.

Kids & Babies

Can I use sunscreen when pregnant?

During pregnancy your skin can be more sensitive, so it’s important to cover up. Sunscreen not only helps prevent skin cancer but also protects against discolouration and pregnancy-related skin conditions (melasma and other forms of hyperpigmentation) worsened by sun exposure. Sun exposure can intensify these conditions, making sun protection even more essential.

All our sunscreens abide by the TGA who regulate sunscreens to ensure they contain only approved ingredients that are safe and of high quality. Absorption of the UV filters and other ingredients through the skin is generally minimal and as a result, sunscreens do not pose a risk to pregnant and breastfeeding women. Using sunscreen is advisable as it is one preventative step to avoid sunburn during pregnancy.

Our sunscreens and the ingredients used in our formulas are safe to use during pregnancy, as stated by the TGA. If you are concerned, it’s advised to speak with your doctor. Should you have any known skin sensitivities or health conditions, we do suggest having a look through our ingredients list (availalbe on each product page) and consult your doctor if you have any further questions.

Are your products safe to use during pregnancy?

Our sunscreens and the ingredients used in our formulas are safe to use during pregnancy, as stated by the TGA. If you are concerned, it’s advised to speak with your doctor.

Should you have any known skin sensitivities or health conditions, we do suggest having a look through our ingredients lists for our products (available online) and consult your doctor if you have any further questions.

What sunscreen should I use on my baby?

It is not recommended to apply sunscreen on babies under 6 months of age. Although of course if shade and clothing aren’t sufficient and you choose to introduce sunscreen, we recommend patch testing first to note any possible reactions.

In this case both our Mineral Sunscreen SPF50+ and our Sensitive Sunscreen SPF 50+ will be safe. Both products are dermatologically tested, fragrance free and suitable for the whole family and anyone with sensitive skin.

Orders

How long will it take for my order to arrive?

We offer both Standard and Express shipping, with free express shipping Australia wide on orders over $95.

Standard shipping can take anywhere from 4-8 business days. Express shipping usually take between 1-4 business days for delivery in metro areas. Rural areas, please allow an additional 3 days. 

Once your order is dispatched we cannot control how long the external shipping contractor will take.

For more info about shipping and delivery please visit our Shipping Page

How much is shipping?

To review our domestic and international shipping rates, please refer to our Shipping Page.

Can I change or cancel my order once its been placed?

Our team works hard to get your orders out as soon as possible, so unfortunately we are unable to make changes to your order once it has been confirmed. Please note, once your order has been shipped, we are unable to cancel your order.

Should you have any questions about the order you've placed, please reach out to us at info@wearefeelgoodinc.com.au and we'll do our best to get back to you in a timely manner.

What if I need to return my order?

Everything you need to know about returning an order can be found on our Returns Page. Please note that due to hygiene reasons we are unable to process refunds or exchanges on any products unless they contain defects.

Need to request a return for another reason? Please reach out to the team at info@wearefeelgoodinc.com.au

Recycling Program

How can I recycle my bottles?

1. Collect your empty We Are Feel Good Inc. packaging. *hint: gather from your famiy and friends to save on shipping.

2. Download your FREE shipping label via the Recycling page on the We Are Feel Good Inc. website and drop off at your local post office.

3. When we receive your return, you'll receive a 10% off discount code to use on your next order with us.

Please note, should you choose not to recycle your bottles with us, our products are fully recycle in your curbside bin.

4. We'll take your empty bottles to Precious Plastic Margaret River where they'll be shredded and made into new reusable plastic items!

Are your sunscreen bottles recyclable?

In Australia, sunscreen is classified as a cosmetic or therapeutic good. Currently, by law, we cannot use fully recycled plastics as these could hold contaminants. However, we are able to use a small percentage of recycled plastics and currently, our sunscreen tube packaging is made from 30% post-consumer recycled (PCR) plastic.

Reactions

General

If you are using one of our products for the first time, or if you believe that you may have reacted adversely to any of our products, then please read the following carefully and follow the precautions indicated.

Our range of SPF50+ formulas have all undergone rigorous testing in order to be TGA approved. However, it is estimated that 1% of the population may react to sunscreens. This reaction may be either a red rash that comes on after the cream is applied, or may develop only once exposed to the sun. Allergies from sunscreens may be caused by a variety of factors including:

- UV filters including Zinc Oxide or chemical filters

- Preservatives

- Fragrances

- Any of the other common ingredients, including Vitamin E, Aloe Vera and Beeswax which are "natural" and commonly used in cosmetics.

If you have sensitive skin and/or have reacted to certain skincare products in the past, we always recommend starting with a small patch test when introducing new products and note any reactions.

It is incredibly important that application instructions are followed to achieve the advertised protection levels. This includes applying liberally on all exposed areas 20 minutes prior to sun exposure, and reapplying every 2 hours or more when sweating, swimming or towel-drying. It is recommended that you use up to 35mLs of sunscreen for one full body application, equating to nearly one teaspoon per limb.

It is recommended that sunscreen be kept at 30 degrees C or below, as sunscreens can destabilise if not stored at the appropriate temperature. It’s possible that your product may be okay if left in the heat, but we cannot guarantee efficacy if the temperature the formula has reached is unknown. Unfortunately this means storing your sunscreen in the car is not recommended.

By law, we can not claim our sunscreens will stop you from ever experiencing sunburn. There are a number of variables that can contribute to getting burnt, including incorrect application, expired products, environmental factors, length of exposure and skin type.

Sunscreen is just one preventative measure you can take to reduce your risk of getting sunburnt. It is also recommended to wear long sleeve clothing and a hat when exposed to the sun, and try to seek shade where possible.

Please note, we are an Australian TGA approved, Broad Spectrum SPF 50 sunscreen which undergoes rigorous testing to be approved. We are confident our sunscreens offer the highest level of protection available.

Australian Regulations

All Australian sunscreens with a TGA approved licence number (i.e. AUSTLXXXXXX located on your product) have been rigorously tested and meet the highest standards of safety. By law, all active ingredients will be clearly labelled on the bottle.

The Australian regulators are rigorous in seeking to exclude or minimise the use of any ingredients with any scientific evidence for potential adverse effects for humans.